In this business initiative your objective is to make it easier for customers to order spare parts and consumables and, thanks to product use and condition monitoring, to make orders recurring.
The digital functions of the DPS address the stakeholders involved in the supply chain. Depending on your business model these can be:
- end customer and main organisation
- end customer and third party/partner supplier
- third party/partner supplier and main organisation
There are two use cases in this initiative.
Contextual E-commerce
The objective of this use case is to allow your customers or third parties/supplier partners to purchase a spare part or consumable through a simple, guided experience, which starts from the same environment used for product monitoring.
Key capabilities within the DPS:
- Let your customers or third parties/supplier partners purchase spare parts and consumables compatible with their products
- Manage the order process including all the involved stakeholders
Key configuration capabilities within the Console:
- Manage your spare parts and consumables catalog and associate compatible product models
Machine Customers
The objective of this use case is to let the DPS system automatically detect the need to purchase a spare part or a consumable, according to product use and/or condition, and manage the ordering process.
Key capabilities within the DPS:
- Regularly process streamed data and compute conditions, wear and consumption levels
- Trigger recommended purchase of spare parts or consumables
- Manage the order process including all the involved stakeholders
- Keep track of executed purchases and assess recommendations compliance
Key configuration capabilities within the Console:
- Manage and keep updated the algorithms used to compute conditions, wear and consumption levels
- Manage and keep updated the set of rules that trigger purchases recommendations