Your DPS system is suitable for many different use cases. This means that different personas could be interested in using the system for doing something different. Eg your product marketing manager could be interested in delivering and selling a performance advisory digital service, while your service manager could be interested in implementing condition-based maintenance policies.
Typical use cases arise within the following business initiatives:
Compose, deliver and sell effective digital services to your end customers
Make after-sales services connected and smarter
Streamline and make the supply of spare parts and consumables recurring
Evolve towards advanced services with confidence, thanks to data from connected products
Let us now explore each initiative and its use cases.
Digital Services
This initiative aims to create a new value proposition for your end customers, delivered through a digital solution.
Digital ServicesConnected and Smart After-sales
This initiative aims to exploit connected products to improve the efficiency and effectiveness of your service team and partners.
Connected and Smart After-salesSmart Spare Parts & Consumables
This initiative aims to exploit connected products to streamline and make the supply of your spare parts and consumables recurring.
Smart Spare Parts & ConsumablesConnected Advanced Services
This initiatives aims to evolve towards advanced services with confidence, thanks to data from connected products.
Connected Advanced Services