Business entities: Customer.
The Operation Manager is responsible for overseeing all operations that take place at the location where the equipment is installed, ensuring efficiency, performance, quality and safety.
Tasks and objectives
The tasks and objectives of the Operation Manager impacted by the DPS system are:
- Streamline and optimize processes to improve efficiency and reduce costs.
- Monitor expenses to identify areas where costs can be reduced without compromising quality.
- Implement control procedures to ensure that quality meets industry standards and customer requirements.
- Establish optimal inventory levels to avoid shortages or excess stock.
- Establish preventive maintenance plans to maintain equipment health and performance over time and avoid unplanned downtime.
Needs
Needs addressed by interacting with the DPS
Need to get up-to-date, reliable, synthetic and relevant information
- to set priorities on a daily or weekly basis
- always have a clear overview of the current situations requiring attention and/or work and their severity
- to understand situations before making a decision
- about locations
- get information about health and all other relevant equipment-related topics (Topics to focus on) as a statistical distribution and for each location
- benchmark a location against others, recognize if there are trends
- about products
- get information about health and all other relevant equipment-related topics (Topics to focus on) for each product
- benchmark a product against others, recognize if there are trends
Needs addressed by letting the DPS work in the background
Need to automate monitoring of products and triggering of processes
- detect in real-time events impacting business, such as failures or major anomalies and trigger the correct process to resolve them, according to their severity