Business entities: Organization, Partner.
The Sales Account Manager is responsible for building and maintaining strong customer relationships, ensuring customer satisfaction and retention and driving revenue growth.
Tasks and objectives
The tasks and objectives of the Sales Account Manager impacted by the DPS system are:
- Establish regular communication with customers to maintain rapport and understand their evolving needs.
- Proactively identify and address customer concerns or issues to ensure satisfaction and prevent potential churn.
- Identify opportunities for upselling, cross-selling, and product upgrades to drive revenue growth.